How do I place an order?

Simply browse our collections, select the items you like, and add them to your cart. When you’re ready, proceed to checkout, enter your shipping/payment details, and confirm the order. You’ll receive an email confirmation once the order is successfully placed.

Can I modify or cancel my order after placing it?

If your order has not yet entered fulfillment (i.e., before our 4:00 PM PST cut-off on the same business day), contact us as soon as possible and we’ll do our best to modify or cancel it. Once an order has shipped, changes may be limited by carrier policies; we’ll assist you but cannot guarantee adjustments after dispatch.

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely processed.

Are prices shown in CAD?

Yes, all prices on the site are in Canadian Dollars (CAD). International visitors may see approximate conversions, but final billing occurs in CAD.

We ship from our Vancouver fulfillment center to all provinces and territories across Canada.

How much does shipping cost?

Shipping costs are calculated at checkout based on the package’s weight, dimensions, destination, and selected service level. Remember: orders over CAD 90 qualify for free standard shipping within Canada.

What is your handling time and cut-off?

Orders placed on business days before 4:00 PM PST are processed within 1 business day. Orders after 4:00 PM PST, on weekends, or on statutory holidays are processed on the next business day.

How long will delivery take?

Delivery varies by region and chosen courier: British Columbia (major centers): ~1–3 business days after shipment; Other Western provinces (AB, SK, MB): ~2–4 business days; Central Canada (ON, QC): ~3–5 business days; Atlantic Canada: ~4–7 business days; Northern Territories: ~5–10 business days. These are guidelines; peak seasons or remote addresses may require extra time.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can track the package on the carrier’s website. If you need assistance interpreting tracking updates, contact us.

What if my package is delayed, lost, or damaged?

Delayed: First check the carrier’s tracking. If delay persists, contact us so we can liaise with the carrier. Lost: Notify us promptly; we’ll file a claim and arrange a replacement or refund per our policy once resolved. Damaged: Inspect items upon receipt. If damaged, keep all packaging and send us photos within 3 days; we’ll coordinate a replacement or refund.

Do you offer local pickup?

Yes. We provide pickup service in Burnaby (near Metrotown). After placing an order, choose “Local Pickup” at checkout. You’ll receive an email when your order is ready.

Where exactly is the pickup location?

Our designated pickup point is in the Metrotown area of Burnaby. The exact address and pickup instructions are sent by email once your order is ready. If you need more precise directions or wish to arrange a specific pickup time, reply to that email or contact support.

What are the pickup hours?

Pickup is available on weekdays (Monday–Friday) during our business hours (e.g., 10:00 AM–6:00 PM PST). If you need a different time, please let us know in advance and we’ll try to accommodate.

What is your return policy?

We accept returns of unused, undamaged items within 14 days of delivery. Items must be in original packaging. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item). Once we receive and inspect the return, we’ll issue a refund (minus original shipping, if applicable) or exchange as requested.

How do I initiate a return or exchange?

Contact support with your order number and reason for return. We’ll provide instructions and, if applicable, a return authorization. Do not send items back before receiving our guidelines.

What about defective or wrong items?

If you receive a defective or incorrect product, contact us within 3 days of delivery with photos/descriptions. We will cover return shipping and expedite a replacement or full refund.

How can I confirm product compatibility (e.g., for Switch gadgets)?

Product pages list compatibility details (console versions, model numbers, etc.). If you’re unsure, reach out before purchasing; include your device details and we’ll advise.

Are electronic accessories covered by warranty?

Yes. Most electronics/accessories carry a manufacturer’s or Shopeak-backed warranty (typically 6–12 months). Specific warranty duration and terms are noted on each product page. For warranty claims, contact us with order and issue details.

How are cat products sourced or made?

We curate cat furniture and accessories focusing on quality, safety, and design. Materials and craftsmanship details are provided on product pages. If you need more information (e.g., materials, cleaning instructions), check the description or ask our support team.

How do I apply discount codes?

Enter any valid promo code at checkout in the “Discount Code” field before payment. Only one code may apply per order unless stated otherwise.

Do you offer free shipping promotions?

Our standard free shipping threshold is CAD 90 within Canada. From time to time, we may run site-wide or category-specific promotions—subscribe to our newsletter or follow us on social media to stay informed.

Do I need an account to shop?

You can checkout as a guest, but creating an account lets you track orders easily, save addresses, and manage wishlists. We recommend signing up for convenience.

How do you handle my personal data?

We take privacy seriously. Personal information is used only to process orders, communicate with you, and improve our services. For details, see our Privacy Policy.

I’m having trouble using the website—what should I do?

Try refreshing your browser or clearing cache. If problems persist (e.g., checkout errors, broken links), contact us with a screenshot or description; we’ll investigate promptly.

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Barre latérale

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

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Modèle : NS2311 Dimensions du produit : 4,80 po (122 mm) × 3,45 po (90 mm) × 1,57 po (40 mm) Dimensions de l'emballage : 3,78 po (96 mm) × 1,77 po (45 mm) × 0,508 po (13 mm) Couleur : Transparent Matériau :...

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Étui de transport rigide et protecteur pour la nouvelle console Switch 2 (NS2) – Sac de rangement zippé en EVA, pour la console et 12 cartes de jeu

Cet étui de transport est spécialement conçu pour la prochaine console Nintendo Switch 2 (sortie prévue mi-2025). Il est doté d'une coque extérieure rigide et résistante avec fermeture éclair et d'un intérieur en EVA, offrant une protection optimale pendant le transport ou le rangement....

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Manette de jeu sans fil Glacier Silver – Édition de base

La manette de jeu sans fil Glacier Silver offre un design confortable et ergonomique, ainsi qu'une compatibilité étendue avec de nombreuses plateformes, pour un contrôle précis et un retour immersif sur une large gamme d'appareils. L'édition Basic inclut déjà les fonctionnalités essentielles pour une...

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Protection d'écran anti-lumière bleue pour Nintendo Switch 2 – Lot de 2 (verre trempé, anti-rayures, ultra-transparent)

Protégez et préservez l'écran de votre Nintendo Switch 2 avec ce pack de deux protections d'écran en verre trempé premium, dotées d'une couche filtrant la lumière bleue. Conçues pour protéger des rayures, des éraflures et des impacts mineurs tout en réduisant la lumière bleue...

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Fournisseur: HONCAM
Station de charge Joy-Con HONCAM pour Switch avec alignement magnétique, éclairage d'ambiance 7 couleurs, support de protection et organiseur de rangement

La station de charge Joy-Con HONCAM est conçue pour les manettes Nintendo Switch OLED et Switch 2. Elle offre une solution de charge et de rangement sûre, rapide et pratique. Son alignement magnétique « doigt doré » permet une fixation aisée du Joy-Con gauche ou droit,...

$34.99

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Fournisseur: Dobe
Kit de bouchons anti-poussière DOBE 16 en 1 pour console Nintendo Switch 2 – Kit de protection pour port USB et station d'accueil

Ce kit de bouchons anti-poussière 16-en-1 DOBE est spécialement conçu pour la nouvelle console Nintendo Switch 2. Il offre une protection complète pour les différents ports et ouvertures, notamment les ports USB et l'interface de connexion. Conçus pour une fixation sûre et transparente, ces...

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Fournisseur: Jemdo
Câble adaptateur HDMI portable Jemdo pour Nintendo Switch 2 (NS2) – Écran 4K 60 Hz et station de charge de remplacement (noir)

Le câble adaptateur HDMI Jemdo est conçu pour une duplication d'écran et une recharge fluides de la Nintendo Switch 2 (NS2) et d'une large gamme d'appareils. Grâce à sa certification HDMI officielle et à son développement sur mesure, il offre des performances haute définition...

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Fournisseur: Jemdo
Câble adaptateur HDMI portable Jemdo pour Nintendo Switch 2 (NS2) – Écran 4K 60 Hz et station de charge de remplacement (rouge)

Le câble adaptateur HDMI Jemdo est conçu pour une duplication d'écran et une recharge fluides de la Nintendo Switch 2 (NS2) et d'une large gamme d'appareils. Grâce à sa certification HDMI officielle et à son développement sur mesure, il offre des performances haute définition...

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