Frequently Asked Questions (FAQs) - Shopeak Canada

Simply browse our collections, select the items you like, and add them to your cart. When you’re ready, proceed to checkout, enter your shipping/payment details, and confirm the order. You’ll receive an email confirmation once the order is successfully placed.

If your order has not yet entered fulfillment (i.e., before our 4:00 PM PST cut-off on the same business day), contact us as soon as possible and we’ll do our best to modify or cancel it. Once an order has shipped, changes may be limited by carrier policies; we’ll assist you but cannot guarantee adjustments after dispatch.

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely processed.

Yes, all prices on the site are in Canadian Dollars (CAD). International visitors may see approximate conversions, but final billing occurs in CAD.

We ship from our Vancouver fulfillment center to all provinces and territories across Canada.

Shipping costs are calculated at checkout based on the package’s weight, dimensions, destination, and selected service level. Remember: orders over CAD 90 qualify for free standard shipping within Canada.

Orders placed on business days before 4:00 PM PST are processed within 1 business day. Orders after 4:00 PM PST, on weekends, or on statutory holidays are processed on the next business day.

Delivery varies by region and chosen courier:
British Columbia (major centers): ~1–3 business days after shipment
Other Western provinces (AB, SK, MB): ~2–4 business days
Central Canada (ON, QC): ~3–5 business days
Atlantic Canada: ~4–7 business days
Northern Territories: ~5–10 business days
These are guidelines; peak seasons or remote addresses may require extra time.

Once your order ships, you’ll receive a tracking number via email. You can track the package on the carrier’s website. If you need assistance interpreting tracking updates, contact us.

Delayed: First check the carrier’s tracking. If delay persists, contact us so we can liaise with the carrier.
Lost: Notify us promptly; we’ll file a claim and arrange a replacement or refund per our policy once resolved.
Damaged: Inspect items upon receipt. If damaged, keep all packaging and send us photos within 3 days; we’ll coordinate a replacement or refund.

Yes. We provide pickup service in Burnaby (near Metrotown). After placing an order, choose “Local Pickup” at checkout. You’ll receive an email when your order is ready.

Our designated pickup point is in the Metrotown area of Burnaby. The exact address and pickup instructions are sent by email once your order is ready. If you need more precise directions or wish to arrange a specific pickup time, reply to that email or contact support.

Pickup is available on weekdays (Monday–Friday) during our business hours (e.g., 10:00 AM–6:00 PM PST). If you need a different time, please let us know in advance and we’ll try to accommodate.

We accept returns of unused, undamaged items within 14 days of delivery. Items must be in original packaging. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item). Once we receive and inspect the return, we’ll issue a refund (minus original shipping, if applicable) or exchange as requested.

Contact support with your order number and reason for return. We’ll provide instructions and, if applicable, a return authorization. Do not send items back before receiving our guidelines.

If you receive a defective or incorrect product, contact us within 3 days of delivery with photos/descriptions. We will cover return shipping and expedite a replacement or full refund.

Product pages list compatibility details (console versions, model numbers, etc.). If you’re unsure, reach out before purchasing; include your device details and we’ll advise.

Yes. Most electronics/accessories carry a manufacturer’s or Shopeak-backed warranty (typically 6–12 months). Specific warranty duration and terms are noted on each product page. For warranty claims, contact us with order and issue details.

We curate cat furniture and accessories focusing on quality, safety, and design. Materials and craftsmanship details are provided on product pages. If you need more information (e.g., materials, cleaning instructions), check the description or ask our support team.

Enter any valid promo code at checkout in the “Discount Code” field before payment. Only one code may apply per order unless stated otherwise.

Our standard free shipping threshold is CAD 90 within Canada. From time to time, we may run site-wide or category-specific promotions—subscribe to our newsletter or follow us on social media to stay informed.

You can checkout as a guest, but creating an account lets you track orders easily, save addresses, and manage wishlists. We recommend signing up for convenience.

We take privacy seriously. Personal information is used only to process orders, communicate with you, and improve our services. For details, see our Privacy Policy.